REFUND & RETURN

Thank you for choosing www.cocooncape.com. We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, please carefully read the following refund and return policy.

Return Policy

  1. Return Period
    You can apply for a return within 30 days of receiving the item. Please ensure the item is unused and retains its original packaging and labels.
  2. Return Conditions
    To ensure your return request can be processed, please meet the following conditions:
    The item must be in unused condition and should not show any damage or signs of use.
    The item must include all original packaging, labels, and accessories.
  3. Return Process
    Please contact our customer service team via email at questions@cocooncape.com, explaining the reason for your return.
    We will provide you with specific steps for returning the item and the return address.
  4. Return Shipping Costs
    Return shipping costs are borne by the customer unless there is a quality issue with the item or the wrong item was sent. Please keep proof of return shipping costs.

Refund Policy

  1. Refund Processing Time
    Once we receive your returned item, we will inspect it and process the refund after confirming it meets the return conditions. The refund will be returned to your original payment account within 10 business days.
  2. Refund Method
    The refund will be processed through your original payment method, and you will receive the same amount as before.

Exchange Policy

If you wish to exchange an item (e.g., size or color), please return the item according to the return process and indicate the item you wish to exchange in your return request. You will need to place a new order for the new item.

We appreciate your understanding and cooperation and look forward to providing you with better service!