FAQs

Welcome to the FAQ page at www.cocooncape.com! Below are some frequently asked questions from our customers. Please feel free to contact us if you have any further questions.

What materials are the shawls and blankets from www.cocooncape.com made of?

Our shawls and blankets are made from high-quality wool and acrylic fibers, ensuring comfort, softness, and durability. The composition of each material is detailed on the product label.

How do I place an order?

You can place an order by visiting our website www.cocooncape.com. Select your preferred shawl or blanket, click “Add to Cart,” and then follow the checkout process to complete your order.

What payment methods are accepted?

We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express)
Other secure payment options

How long does it take to ship?

We typically ship within 3 business days of receiving your order. Delivery time depends on your location; within France, it typically takes up to 7 business days.

How can I track my order?

Once your order has shipped, we will send you a confirmation email containing a tracking link. You can use this link to check your order status in real time.

When can I request a return?

You can request a return within 30 days of receiving the goods. Please ensure the goods are unused and in their original packaging. For details, please see our Refund and Returns Policy.

What should I do if the goods I receive are defective or incorrect?

If the goods you receive have quality issues or do not match your order, please contact our customer service team immediately, providing relevant order information and photos. We will assist you in resolving the issue as soon as possible.

Are there any gift wrapping options?

Yes, we offer gift wrapping services. You can select a gift wrapping option at checkout, and we will ensure your order is sent as a beautiful gift.

Can I change or cancel my order?

If you wish to change or cancel your order, please contact our customer service team as soon as possible. If your order has not yet shipped, we will do our best to accommodate your request. Orders that have already been shipped cannot be cancelled.

How can I contact us?

If you have any further questions or need assistance, please contact our customer service team: Email: questions@cocooncape.com

Thank you for visiting www.cocooncape.com. We look forward to providing you with excellent products and services!